Return Policy

11. Return Policy
11.1 Return
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
11.2 Non-returnable items
– Downloadable software products
– Consultancy Fees
– Products designed and produced specifically for the customer
– Products received and 14 days have passed.
To complete your return, we require a receipt or proof of purchase.
11.3 Refunds (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
11.4 Late or missing refunds (IF APPLICABLE)
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
11.5 Sale Items (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
11.6 Exchanges (IF APPLICABLE)
We only replace items if they are defective or damaged.
11.7 Shipping
To return your product, you should mail your product to: [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
12. Authorized Courts and Enforcement Offices
12.1. This contract, however, consists of 12 articles, and has been read, understood and signed by the parties. (Signature is deemed to have been realized by sending the order to on the internet). may add, remove or make changes to new articles and/or sub-titles if it deems necessary. The customer declares and undertakes that he has accepted these changes in advance.
12.2. Your use of the Website and the purchase of any products or services from it are governed in accordance with the laws of Moldova.
The Moldova courts shall have exclusive jurisdiction over any dispute or difference whatsoever arising out of or in connection with your use of the web site or the purchase of any products or services from it.
12.3. This agreement consists of 12 articles and all provisions have been fully read and accepted by the parties.